Content, they say is, king on social media. The
content that you post reflects your brand and its attributes. But how do you know
what type of content is best suited for your brand? And also, how do you know
what type of content do your customers and social audience wants to receive
from you?
Harnessing the power of Social Media Analysis tools
and Sentiment Analysis are the best
ways to find answers to these questions.
Social media analysis tools allow you to closely
monitor the reactions to the content posted on your social channels. Similarly,
Sentiment Analysis allows you to analyze those reactions and find out how well
a particular type of content is being consumed. Therefore, use these tools to –
Study ‘Likes’ and ‘Favorite’:
Closely monitor your content on the social media and
see what gets the most likes and favorites. Is it pictures, posts, blog posts,
videos, presentations, info graphics, tweets or status updates? Also find out
what qualities in the content did they like the most – witty,
attention-grabbing, sober or to-the-point?
Now use Sentiment Analysis and find out what people
had to say about the content they liked. Did they call it ‘awesome’ or ‘super
like’ or did they say ‘thank you for sharing such a wonderful post’?
Likes and favourites are the first indicators that
tell you what content is best for your brand. So leverage this to the maximum.
Monitor ‘Shares’ and ‘Retweets’:
People share something on the social only when they
feel that that piece of information is useful to a larger community – their
friends, customers, colleagues etc. The same goes with Retweets.
These are indicators that tell you what type of
content people would like to receive from your brand so that they can share it
with many more people. You can also find out whom among your audience shares
and retweets your content the most. This way you also know who your top
influencers are.
Which Content Works
Best?
While plain text (statements, questions, quotes etc)
work just fine, photos and videos are hugely shared. Info graphics are popular
too. Make your posts valuable by adding links within it to other interesting
articles (human-interesting stories, case studies) or combine it with pictures
and videos.
So, once you
know what content works well and what doesn't for your brand, go ahead and
create lots of amazing, interesting content for your audience.
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